Level Up Fitness in Kuching is looking for a motivated, hands-on Club Supervisor to lead daily operations and keep our gyms smooth, professional and member-focused. You will supervise the front desk team, oversee gym operations and hold high standards of service, cleanliness and safety.

Key responsibilities

Lead, schedule and supervise the Customer Service Administrator (CSA) team.
Run weekly team meetings and one-to-one check-ins on performance, morale and goals.
Monitor facility operations, including cleanliness, equipment checks and safety.
Make sure sign-ups, cancellations, freeze requests and member concerns are handled properly.
Coordinate with vendors and contractors for repairs, equipment servicing and deliveries.
Keep accurate POS sales, stock count, maintenance and checklist reports.
Onboard and mentor new CSAs.
Act as the first point of escalation for member issues and operational challenges.

Requirements

A diploma or degree in Business, Sports Management or a related field.
1 to 2 years of supervisory or team leadership experience. Fitness industry experience is an advantage.
Good communication, problem-solving and people skills.
Reliable, organised and able to work independently.
Willing to work shifts, including evenings until 10pm, weekends and public holidays.
Comfortable with computers.
A passion for fitness and developing people is a plus.

What we offer

Competitive pay plus performance incentives.
Complimentary gym membership.
Career development opportunities.
A supportive, energetic work environment.
Overtime compensation.